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Frequently Asked Questions

Common questions we get about our services

Common Questions

How long is the puppy program?

The program runs from the day your puppy comes home through to around 8 months old. The 4-week in-person Puppy School happens once your puppy has had their second vaccination, usually from around 11 weeks, with 6 months of dedicated support throughout.

How long are pet sitting bookings?

We can come from a minimum of 1 hour to an entire day

Does your training use pain, fear, force or aggression?

ABSOLUTELY NOT. If you want a method like that I suggest you call the 1980s, go back there and never get a dog. We teach The 5 Golden Rules, a method based on positive action that reinforces your role as the leader in your dog's eyes.

How is your method different to other trainers?

You've tried everything with your dog. The endless treats, brain games and a range of random youtube videos with trainers saying they have some magic bullet but nothing sticks. You're not doing it wrong, you are just trying to fix the wrong thing. Your dog isn't broken.

Whether you've got a barking dog or a dog who pulls on the leash or a dog who jumps up or is becoming a little bit aggressive, the chances are they are getting far too excited, reactive and far too emotional at that point in time. The real trick I found is to get those dogs to turn to you, to listen to you when it really matters. Because if you get that bit in place and they're not all scattered-brain and over excited and over emotional you're halfway there. If they're calm and they turn and look to you, then you have the opportunity to show them how you want them to behave.

So in a nutshell, before you start to train the dog you need to know how to win their mind. The problem is that most trainers jump straight into commands and training your dog when they are overstimulated. The problem isn't that your dog doesn't know what to do, it's that they are choosing not to listen.

Think of it like having a terrible fear of flying and being dragged towards a plane. Someone telling you how safe planes are isn't going to make you calm down.

At The Toe Beans Co, we don't start by training your dog. We start by understanding the why, through the dog's eyes. Once your dog actually chooses to come alongside you, everything else becomes easy.

We come to your home in Sydney. We spend two and a half hours with you and your dog, in your space, with your specific issues. No generic advice. We look at the cause, we show you exactly how to change it, and you leave with a plan you can start that same day.

This is completely force-free. No shouting, no punishment, no pain. We work with your dog's natural instincts, not against them.

What is the ethos behind your dog training?

Developing a well behaved dog has 2 parts: dog psychology & dog training. We focus first on understanding your dog and getting them to choose to follow and listen to us. When dogs aren't making all the decisions, they calm down and relax, making them far more receptive to training. To do this, we don’t need to use force, fear or aggression. In fact the opposite. Whether dealing with barking, leash pulling, jumping, or aggression, these behaviours typically stem from dogs being too excited, reactive, and emotional. The key is getting them to turn to you and listen when it matters. Once they're calm and looking to you for guidance, you can effectively show them how to behave.
In short: before you train the dog, you need to win their mind.

Do you work with herding breeds?

Yes, we work with plenty of working breeds and are used to supporting owners in urban environments with these highly intelligent dogs

Is separation anxiety curable?

Of all the issues we cover this is by far the most common in Sydney. Unfortunately, there is no one fix for this and usually it takes a combination of elements to get results. There is no guarantee of fixing separation anxiety

What is included in the puppy program (long version)

Our puppy program includes the following:

  • Initial Home Puppy Consult: We come and meet you and your puppy in your own home. We can help with how to set up your puppy area's and with issues such as toileting and teething.
  • Access a 4 Week Puppy School (once your puppy has had their second vaccination — usually from around 11 weeks): Our 4 week puppy school covers socialisation, behaviourism, command training and owner education. 4 x 50 minute puppy classes covering everything that you need to know
  • Choose Your Support Level: Choose between our different levels of support to access more 1:1 training, individual phone support and lifetime access. Choose between Silver, Gold and Platinum. Common issues we support on are recall, calm walking, toilet training, separation anxiety, barking and how to teach your children good habits around your dog
  • Access Our Complete Puppy Program: Structured across five parts — Orientation, The Big 8 (biting, toileting, routine, crate training, crying, sleeping, home set up and socialisation), your Weekly Journey from week 8 to 24, a standing Problem Library, and Beyond The Spine for adolescence — to give you the confidence that you can solve any problem with your puppy.
  • Access Our Behavioural And Breed Specific Courses: We identify the most common issues with breeds and how to solve them as well as 20+ other behavioural issues
  • Your Puppy Team Cohort: Everyone who joins the program, joins in one of our cohorts. You can ask people how they solved problems or just vent that your puppy won't stop crying at night.
  • Lifetime Access to the 5 Golden Rules (Through The Online Dog Trainer): Receive lifetime access to the 5 Golden Rules program as soon as you sign up for the course
  • Phone, Chat and Group Chat Support Through The Community: All our programs comes with ongoing support through our online community. You can also get one-to-one phone and text support on some of our advanced programs
  • Additional Support: Workshops: We offer additional support through access to our Video Tutorial Platform which includes 4 Puppy Specific Courses and tutorials on solving 10 specific behavioural challenges
  • Additional Video Support: Owners that select our "Platinum" program receive 6 months free access to our video tutorial database with over 300 videos including 4 Puppy Specific Courses and tutorials on solving 10 specific behavioural challenges
  • During sessions, if required, we will also provide equipment such as front pull harnesses and long lines

Do I need to book a meet and greet for dog walking?

For solo dog walking you do not need to book a meet and greet. For group dog walking a meet and greet is mandatory.

Do you offer puppy walks?

Yes, we offer puppy walks to help young puppies socialise with their surroundings. There are strict requirements on vaccines for these services.

8 Weeks+

Puppy Program and School

16 Weeks +

Adolescent Puppy Training

Adult Dog Training

Person walking a dog on a sidewalk with palm trees and cars in the background

Solo Dog Walking

Dog & Cat Sitting