Terms and Conditions

This page contains the end user service agreements for our products

Service Agreement - Dog Walking Group & Solo

The parties herein agree as follows:

  1. This contract will take effect upon signature by both Client and Toe Beans Co (ABN: 57237117634) / Dog Walker and will remain in effect until terminated by either party, with the first service beginning as scheduled on the PetSitterPlus booking portal. Future walks may be requested via phone, email or our Pet Care Portal (Pet Sitter Plus). All walks will be scheduled and confirmed on the PetSitterPlus portal.
  2. Client understands they will be charged the rates as described in the petcare portal, which may be updated from time to time upon notice to Client. Payment will be due as noted in the Toe Beans Co’s booking and payment policies. In this instance, all walking services will be pre-paid and issued via invoice on a weekly basis. All scheduled walks will be governed by all the terms of this contract. In the event that a walk has NOT BEEN PAID UP TO 24 HOURS BEFORE THE SESSION, THE SESSION WILL BE CANCELLED
  3. CANCELLATION POLICY: In the event that the client cancels within 24 HOURS of the session, the session will not be refunded.
  4. This user service agreement applies to the following services:
  5. Solo Dog Walking: defined for the remainder of this document as one-to-one walking between a dog walker and their client. Service duration is defined as found in the booking portal along with associated cost
  6. Group Dog Walking: defined for the remainder of this document as many-to-one group walking between pet owners and dog walker. In line with Australian Law, no group walking may exceed 4 dogs. In line with the Toe Beans Co policy, we aim for a maximum of 3 dogs in a group walking session. In the event that 4 dogs will be taken simultaneously we will write for prior consent from the client
  7. Before providing any services, the Client must complete their profile within the Pet Sitter Plus Customer Portal. 
  8. The Toe Beans Co / Dog Walker is authorised to perform care and services as outlined on this contract. Both The Toe Beans Co / Dog Walker and Client recognise that the welfare of the animal is the highest priority. If in The Toe Beans Co / Dog Walker’s judgement additional services become necessary during the service period to properly care for the animal, The Toe Beans Co / Dog Walker will first make reasonable attempts to contact the Client. All clients must specify specific instructions during registration, including but not limited to:
  9. Consultation with Client’s Veterinarian listed above, or with an emergency veterinary care provider should Client’s Veterinarian be unavailable
  10. Authorisation and guidance on authorising care and treatment as recommended by Client’s Veterinarian or an emergency veterinary care provider (excluding euthanasia) as outlined in the Veterinary Authorisation Form detailed in your registration profile
  11. such other steps as may in the reasonable judgment of The Toe Beans Co / Dog Walker be necessary or appropriate for the health and welfare of the animal.  
  12. Client must provide clear guidance on payment preferences in the event of emergency care within their Pet Care portal. Client agrees to be responsible for all fees and expenses incurred for care and treatment of the animal pursuant to this paragraph, and releases and holds The Toe Beans Co / Dog Walker harmless from all liabilities related to transportation, treatment and expense. Client agrees to reimburse The Toe Beans Co / Dog Walker for any expense incurred, plus any additional fees for attending to animal’s needs or any expenses incurred for any other home/food/supplies needed. 
  13. In the event of inclement weather, natural disaster, or circumstances beyond our control, e.g., acts of terrorism, etc., The Toe Beans Co / Dog Walker is entrusted to use best judgment in caring for pet(s) and home. The Toe Beans Co / Dog Walker/Company will be held harmless for consequences related to such decisions. 
  14. The Toe Beans Co / Dog Walker agrees to provide the services stated in this contract in a reliable, caring and trustworthy manner. In consideration of these services and as an express condition thereof, CLIENT EXPRESSLY WAIVES AND RELINQUISHES ANY AND ALL CLAIMS AGAINST THE TOE BEANS CO / DOG WALKER ARISING OUT OF OR RELATING TO THE PROVISION OF SERVICES HEREUNDER, EXCEPT THOSE ARISING FROM GROSS NEGLIGENCE OR WILLFUL MISCONDUCT ON THE PART OF THE TOE BEANS CO / DOG WALKER SHOULD THE TOE BEANS CO / DOG WALKER OR ANY AUTHORISED PERSON ACCOMPANYING THE TOE BEANS CO / DOG WALKER SUSTAIN ANY INJURY, DISEASE OR OTHER HARM IN THE COURSE OF PROVIDING SERVICES HEREUNDER, CLIENT WILL INDEMNIFY THE TOE BEANS CO / DOG WALKER AND HOLD IT HARMLESS WITH RESPECT TO ALL LOSS, EXPENSE AND DAMAGE TO THEIR PROPERTY, PERSONS OR PET CAUSED THEREBY, EXCEPT THOSE ARISING FROM GROSS NEGLIGENCE OR WILLFUL MISCONDUCT ON THE PART OF THE TOE BEANS CO / DOG WALKER 
  15. In the event of personal emergency or illness of The Toe Beans Co / Dog Walker, Client authorises The Toe Beans Co / Dog Walker to arrange for another qualified person to fulfill responsibilities as set forth in this contract. In such case, The Toe Beans Co / Dog Walker will remain fully responsible for the proper discharge of all services under this Agreement. Every attempt will be made to notify client regarding such situation. 
  16. All dogs are to be currently vaccinated.
  17. Declaration of Dog characteristics. In the event that client’s willfully mislead or provide false information with regard to Dog characteristics this contract will be void. Characteristics, in this instances, includes but is not limited to:
    1. Aggressive behaviour towards other dogs
    2. Aggressive behaviours towards humans
    3. Neutering Status
    4. History of Biting
    5. History of Communicable Diseases
    6. Vaccination Status
  18. The Toe Beans Co / Dog Walker and Client each may terminate this contract at any time by written notice to the other. The Toe Beans Co / Dog Walker will be entitled to payment for all services rendered until notice of termination is received, and for any transition services reasonably required to provide for the health and welfare of Client’s dog(s). The Toe Beans Co / Dog Walker will not terminate during a period of scheduled service unless The Toe Beans Co / Dog Walker determines, in their sole discretion, that a danger exists to the health or safety of The Toe Beans Co / Dog Walker. 
  19. Guarantees: At any point during the first month of service, defined here as 30 calendar days post the first completed service appointment the client may ask to receive a 100% money back guarantee for services rendered. This will be returned by The Toe Beans Co / Dog Walker at the earliest possible convenience (notably, 1 business day). There are no requirements to be fulfilled to receive the guarantee.
  20. In the event that the client would like The Toe Beans Co / Dog Walker to administer medication, client’s must complete the “medication permissions administration” part of their dog’s profile on Pet Sitter Plus. In the event that the Toe Bean’s Co feels that it cannot deliver the medical care required, because it is outside of the requirements of a pet sitter, the client must provide explicit instructions on the expectation of The Toe Beans Co / Dog Walker before service may resume.
  21. Client acknowledges that by signing below, they are providing written approval for the provision of services by The Toe Beans Co / Dog Walker during any service period scheduled by Client and accepted by The Toe Beans Co / Dog Walker. Upon such scheduling and acceptance, The Toe Beans Co / Dog Walker will be authorised to enter Client premises and perform services without additional signed contracts or written authorisation and to accept reservations via the Pet Sitter Plus customer portal for future visits.
  22. Due to a dog’s excitement to see us, “door darting” may be attempted by a dog. We take every precaution to prevent this from occurring, but do require that all dogs under our care wear an I.D. tag (or collar) stating their name and your phone number.


End User Service Agreement - Pet Sitting

The parties herein agree as follows:

  1. This contract will take effect upon signature by both Client and Toe Beans Co (ABN: 57237117634) / Pet Sitter and will remain in effect until terminated by either party, with the first service beginning as scheduled on the PetSitterPlus booking portal. Future walks may be requested via phone, email or our Pet Care Portal (Pet Sitter Plus). All walks will be scheduled and confirmed on the PetSitterPlus portal.
  2. Client understands they will be charged the rates as described in the petcare portal, which may be updated from time to time upon notice to Client. Payment will be due as noted in the Toe Beans Co’s booking and payment policies. In this instance, there are 2 methods of payment that are acceptable:
  3. Clients may pay through the website for first appointments and non-recurring services. All payments are required in full before services can be delivered. 
  4. Ongoing services are paid through the PetSitterPlus portal. All clients are required to have a debit/credit card on record that can be billed through a STRIPE payment gateway and will be charged the Sunday before any services are due. In the event that a sitting service has NOT BEEN PAID UP TO 24 HOURS BEFORE THE SESSION, THE SESSION WILL BE CANCELLED
  5. CANCELLATION POLICY: In the event that the client cancels within 24 HOURS of the session, the session will not be refunded. In some instances, the client may use this as “credit” to book future services.
  6. Other people in the home: If anyone else has access to your home while dog-walking services are being provided, we, the pet-sitting company, can assume no liability for any damages or losses to your home or pet. The utmost of care will be given in watching both your pet(s) and your home. However, due to the extreme unpredictability of animals, we cannot accept responsibility for any mishaps of an extraordinary or unusual nature (i.e., bitings, furniture damage, accidental death, etc.) or any complications in administering medications to the animal. Nor can we be liable for injury, disappearance, death or fines of pet(s) with access to the outdoors. 
  7. Long Term Cat Sitting: In line with ethical practices, The Toe Beans Co will not accept long term sitting jobs for cats where we do not visit at least once per day.
  8. This user service agreement applies to the following services:
  9. Day Slot Sitting: defined for the remainder of this document as a pet sitter coming to your property to look after your pet and conduct any additional services as agreed to. By default slots are agreed at 30 minutes.
  10. Overnight Slot Sitting: defined for the remainder of this document as a pet sitter coming to your property for an overnight stay. The sitter will be required to stay in your house overnight. A time slot will be agreed between the owner and the pet sitter. The overall time slot may not exceed more than 10 hours.
  11. Before providing any services, the Client must complete their profile within the Pet Sitter Plus Customer Portal. 
  12. Other Persons on Property: During the visit, the Toe Beans Co / Pet Sitter will not be able to accept persons other than the owners to enter the house. This includes neighbours, workmen, or relatives with specific prior written consent from the client BEFORE the session takes place. The Toe Beans Co accepts no liability for any damages, both material or immaterial, caused as a result of other persons in the residence.
  13. The Toe Beans Co / Pet Sitter is authorised to perform care and services as outlined on this contract. Both The Toe Beans Co / Pet Sitter and Client recognise that the welfare of the animal is the highest priority. If in Toe Beans Co / Pet Sitter’s judgement additional services become necessary during the service period to properly care for the animal, The Toe Beans Co / Pet Sitter will first make reasonable attempts to contact the Client. All clients must specify specific instructions during registration, including but not limited to:
  14. Consultation with Client’s Veterinarian listed above, or with an emergency veterinary care provider should Client’s Veterinarian be unavailable
  15. Authorisation and guidance on authorising care and treatment as recommended by Client’s Veterinarian or an emergency veterinary care provider (excluding euthanasia) as outlined in the Veterinary Authorisation Form detailed in your registration profile
  16. such other steps as may in the reasonable judgment of The Toe Beans Co / Dog Walker be necessary or appropriate for the health and welfare of the animal.  
  17. Client must provide clear guidance on payment preferences in the event of emergency care within their Pet Care portal. Client agrees to be responsible for all fees and expenses incurred for care and treatment of the animal pursuant to this paragraph, and releases and holds Toe Beans Co / Pet Sitter harmless from all liabilities related to transportation, treatment and expense. Client agrees to reimburse Toe Beans Co / Pet Sitter for any expense incurred, plus any additional fees for attending to animal’s needs or any expenses incurred for any other home/food/supplies needed. 
  18. In the event of inclement weather, natural disaster, or circumstances beyond our control, e.g., acts of terrorism, etc. The Toe Beans Co / Pet Sitter is entrusted to use best judgment in caring for pet(s) and home. The Toe Beans Co / Pet Sitter will be held harmless for consequences related to such decisions. 
  19. The Toe Beans Co / Pet Sitter agrees to provide the services stated in this contract in a reliable, caring and trustworthy manner. In consideration of these services and as an express condition thereof, CLIENT EXPRESSLY WAIVES AND RELINQUISHES ANY AND ALL CLAIMS AGAINST THE TOE BEANS CO / PET SITTER ARISING OUT OF OR RELATING TO THE PROVISION OF SERVICES HEREUNDER, EXCEPT THOSE ARISING FROM GROSS NEGLIGENCE OR WILLFUL MISCONDUCT ON THE PART OF THE TOE BEANS CO / PET SITTER SHOULD THE TOE BEANS CO / PET SITTER OR ANY AUTHORISED PERSON ACCOMPANYING THE TOE BEANS CO / PET SITTER SUSTAIN ANY INJURY, DISEASE OR OTHER HARM IN THE COURSE OF PROVIDING SERVICES HEREUNDER, CLIENT WILL INDEMNIFY THE TOE BEANS CO / PET SITTER AND HOLD IT HARMLESS WITH RESPECT TO ALL LOSS, EXPENSE AND DAMAGE TO THEIR PROPERTY, PERSONS OR PET CAUSED THEREBY, EXCEPT THOSE ARISING FROM GROSS NEGLIGENCE OR WILLFUL MISCONDUCT ON THE PART OF THE TOE BEANS CO / PET SITTER 
  20. In the event of personal emergency or illness of The Toe Beans Co / Pet Sitter, Client authorises The Toe Beans Co / Pet Sitter to arrange for another qualified person to fulfill responsibilities as set forth in this contract. In such case, The Toe Beans Co / Pet Sitter will remain fully responsible for the proper discharge of all services under this Agreement. Every attempt will be made to notify client regarding such situation. 
  21. All dogs are to be currently vaccinated.
  22. Declaration of Dog characteristics. In the event that client’s willfully mislead or provide false information with regard to Dog characteristics this contract will be void. Characteristics, in this instances, includes but is not limited to:
    1. Aggressive behaviour towards other dogs
    2. Aggressive behaviours towards humans
    3. Neutering Status
    4. History of Biting
    5. History of Communicable Diseases
    6. Vaccination Status
  23. The Toe Beans Co / Pet Sitter and Client each may terminate this contract at any time by written notice to the other. The Toe Beans Co / Pet Sitter will be entitled to payment for all services rendered until notice of termination is received, and for any transition services reasonably required to provide for the health and welfare of Client’s dog(s). The Toe Beans Co / Pet Sitter will not terminate during a period of scheduled service unless The Toe Beans Co / Pet Sitter determines, in their sole discretion, that a danger exists to the health or safety of The Toe Beans Co / Pet Sitter. 
  24. Guarantees: At any point during the first month of service, defined here as 30 calendar days post the first completed service appointment the client may ask to receive a 100% money back guarantee for services rendered. This will be returned by The Toe Beans Co / Pet Sitter at the earliest possible convenience (notably, 1 business day). There are no requirements to be fulfilled to receive the guarantee.
  25. In the event that the client would like The Toe Beans Co / Pet Sitter to administer medication, client’s must complete the “medication permissions administration” part of their dog’s profile on Pet Sitter Plus. In the event that the Toe Bean’s Co feels that it cannot deliver the medical care required, because it is outside of the requirements of a pet sitter, the client must provide explicit instructions on the expectation of The Toe Beans Co / Pet Sitter before service may resume.
  26. Client acknowledges that by signing below, they are providing written approval for the provision of services by The Toe Beans Co / Pet Sitter during any service period scheduled by Client and accepted by The Toe Beans Co / Pet Sitter. Upon such scheduling and acceptance, The Toe Beans Co / Pet Sitter will be authorised to enter Client premises and perform services without additional signed contracts or written authorisation and to accept reservations via the Pet Sitter Plus customer portal for future visits.
  27. Due to a dog’s excitement to see us, “door darting” may be attempted by a dog. We take every precaution to prevent this from occurring, but do require that all dogs under our care wear an I.D. tag (or collar) stating their name and your phone number.

Dog Training

This Agreement between the client and The Toe Beans Co (ABN: 57237117634) (hereinafter known as “Trainer”) pertains to the following: 

For good and valuable consideration, the parties agree as follows: 

  1. Training Fees: 
    1. Client agrees to pay Trainer a fee for the training consultation as defined by the Toe Beans Co. The fee is due in full BEFORE the training session can be completed. In line with The Toe Bean’s Co policy the client is entitled to a conditional money back guarantee as defined further further down this document. The approximate length of a training session is a MAXIMUM of 2 - 2.5 hours.
  2. Services: Trainer agrees to provide private sessions for Client and Dog on a session by session basis, the goal being to teach Client how to train and work with Dog. These sessions will take place at Client's home and/or park.
    1. Trainer will make every reasonable effort to help Client achieve training and behavior modification goals
    2. Trainer makes NO GUARANTEE OF AN IMMEDIATE IMPROVEMENT OR COMPLETE REMOVAL IN DOG’S PERFORMANCE / BEHAVIOUR ISSUE AS A RESULT OF PROVIDING PROFESSIONAL ANIMAL BEHAVIOR CONSULTATION. Client understands that he/she and members of the household must follow Trainer’s instructions without modification, work with dog daily as recommended, and constantly reinforce training being given to Dog. 
  3. Guarantees: The Toe Bean’s Co offers a conditional 100% money back guarantee for 1:1 at home training IF THE CLIENT SEE’S NO IMPROVEMENT IN THEIR DOGS BEHAVIOURAL ISSUE IN 3O CALENDAR DAYS. The conditions of the guarantee are hereby explained and ALL must be met for money to be repaid
    1. The client implements the trainer’s recommendations for ONE Calendar Month (defined as 30 days)
    2. The client completes a daily activity log of the actions they have taken over these 30 days
    3. The client makes clear on phone call check in’s that their dog is not responding to the training
    4. The client has observed no improvement in their dog’s behaviour as DEFINED by the issues they faced before the consultation took place.
  4. Cancellation Policy: If Client fails to give at least 24 hours cancellation notice, or is not present at time of scheduled appointment, session fees are still due. 
  5. Liability: If Dog becomes ill or causes property damage, or bites or injures any dog, animal or person (including but not limited to Trainer and Trainer’s agents), during or after the term of this Agreement, then Client agrees to pay all resulting losses and damages suffered or incurred, and to defend and indemnify Trainer and Trainer’s agents from any resulting claims, demands, lawsuits, losses, costs or expenses, including attorney fees. If Dog is injured in a fight or in any other manner during or after the term of the Agreement, Client assumes the risk and agrees that Trainer should not be held responsible for any resulting injuries, losses, damages, costs or expenses.
  6. Assumption of the Risk: Client hereby expressly and specifically assumes the risk of injury or harm in the Activities and releases Trainer from all liability for injury, illness, death, or property damage resulting from the Activities. Client understands that Trainer does not assume any responsibility for or obligation to provide financial assistance or other assistance, including but not limited to medical, health, or disability insurance in the event of injury, illness, or death of Dog. 
  7. Medical Treatment: Client does hereby release and forever discharge Trainer from any claim whatsoever which arises or may hereafter arise on account of any first aid, treatment, or service rendered in connection with the Client’s Activities with Trainer. 
  8. Trainer: Reserves the right to discontinue sessions for any reason whatsoever. At Trainer's sole election, Trainer's duties hereunder shall terminate if (a) in Trainer's sole judgment Dog is dangerous or vicious to Trainer or any other person or animal, or interferes with the training of other dogs, or (b) Client breaches any term or condition of this Agreement. Upon termination in accordance with the foregoing, Trainer's duties shall terminate but all other provisions of this Agreement shall continue in full force and effect. 
  9. This Agreement is binding upon Client, spouse of Client, and children of Client, or any other persons present during training session. This Agreement supersedes all prior discussions, representations, warranties and agreements of the parties, and expresses the entire agreement between Client and Trainer regarding the matters described above. 
  10. The parties confirm that, except for that which is specifically written in this Agreement, no promises, representations or oral understandings have been made with regard to Dog or anything else. Without limiting the generality of the foregoing, Client acknowledges that Trainer has not represented, promised, guaranteed or warranted that Dog will never bite, that Dog will not be dangerous or vicious in the future, that Dog will not exhibit other behavioral problems, or that the results of the training will last for any particular amount of time. This Agreement may be amended only by a written instrument signed by both Client and Trainer.