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Frequently Asked Questions

Common questions we get about our services

Common Questions

How long is the puppy program?

The program runs from the day your puppy comes home through to around 8 months old. The 4-week in-person Puppy School happens once your puppy has had their second vaccination, usually from around 11 weeks, with 6 months of dedicated support throughout.

Is barking fixable?

Yes and no. Certain breeds are more inclined to bark (such as the Dachshund). These dogs are inclined to bark more easily and changing these behaviours is incredibly challenging. For other breeds this is possible with consistency and effort.

What is included in the puppy program (long version)

Our puppy program includes the following:

  • Initial Home Puppy Consult: We come and meet you and your puppy in your own home. We can help with how to set up your puppy area's and with issues such as toileting and teething.
  • Access a 4 Week Puppy School (once your puppy has had their second vaccination — usually from around 11 weeks): Our 4 week puppy school covers socialisation, behaviourism, command training and owner education. 4 x 50 minute puppy classes covering everything that you need to know
  • Choose Your Support Level: Choose between our different levels of support to access more 1:1 training, individual phone support and lifetime access. Choose between Silver, Gold and Platinum. Common issues we support on are recall, calm walking, toilet training, separation anxiety, barking and how to teach your children good habits around your dog
  • Access Our Complete Puppy Program: Structured across five parts — Orientation, The Big 8 (biting, toileting, routine, crate training, crying, sleeping, home set up and socialisation), your Weekly Journey from week 8 to 24, a standing Problem Library, and Beyond The Spine for adolescence — to give you the confidence that you can solve any problem with your puppy.
  • Access Our Behavioural And Breed Specific Courses: We identify the most common issues with breeds and how to solve them as well as 20+ other behavioural issues
  • Your Puppy Team Cohort: Everyone who joins the program, joins in one of our cohorts. You can ask people how they solved problems or just vent that your puppy won't stop crying at night.
  • Lifetime Access to the 5 Golden Rules (Through The Online Dog Trainer): Receive lifetime access to the 5 Golden Rules program as soon as you sign up for the course
  • Phone, Chat and Group Chat Support Through The Community: All our programs comes with ongoing support through our online community. You can also get one-to-one phone and text support on some of our advanced programs
  • Additional Support: Workshops: We offer additional support through access to our Video Tutorial Platform which includes 4 Puppy Specific Courses and tutorials on solving 10 specific behavioural challenges
  • Additional Video Support: Owners that select our "Platinum" program receive 6 months free access to our video tutorial database with over 300 videos including 4 Puppy Specific Courses and tutorials on solving 10 specific behavioural challenges
  • During sessions, if required, we will also provide equipment such as front pull harnesses and long lines

How long does the training for adult dogs take every day?

The first 4 rules we teach you involve not doing things, rather than the opposite. There are no time consuming brain games or 40 point plans. You don't do them and they don't work. Sorry. All in all, this should take no more than 10 extra minutes a day for the first week and then 5 minutes a day.

What age should I start puppy training?

We recommend that your puppy starts training as early as possible. Our program runs from day 1 at home with your puppy up until they are 8 months. We recommend taking your 1:1 session early into their time at home to get you set up, and we have plenty of support in the weeks that follow. For the group puppy school element, your puppy needs to have had their second vaccination — we're able to take puppies from around 11 weeks once this has happened.

Do you offer private adult dog training?

For adult dogs (1 year+) we offer a completely 1:1 service that includes either one or two training sessions. These last between 2 - 2.5 hours and come with full online, phone and community support as well as dedicated behavioural guides.

What is the right breed for me?

That really depends on your lifestyle and financial situation. There is no one size fits all. You can use our lifestyle calculator to learn more.

Do you help out with puppy sitting?

This is a very common session we do with clients whilst they are at work. We pop round and do an hours training and make sure they are moving along nicely.

What are the different levels of support you offer for puppy school?

We offer 3 levels of support for our puppy program:

  • Silver: Our most popular program, this comes as standard with all programs and includes a one to one home sessions and support
  • Gold: Comes with everything in Silver plus 2 additional home training sessions to support with any other behavioural issues you are facing
  • Platinum: Only 5 clients accepted at any time. This is our most extensive program and is built for owners looking to take full control of their puppy's development. We provide additional one to one sessions, dedicated phone support and lifetime access to our programs.

Do you train recall for the beach?

Recall training is part of our core programme. We use long-line training to build reliability before trusting off-leash freedom.

8 Weeks+

Puppy Program and School

16 Weeks +

Adolescent Puppy Training

Adult Dog Training

Person walking a dog on a sidewalk with palm trees and cars in the background

Solo Dog Walking

Dog & Cat Sitting