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Frequently Asked Questions

Common questions we get about our services

Common Questions

How long is a dog walking slot?

1 hour dog walking slot included minimum 45 minutes of walking time

How long are pet sitting bookings?

We can come from a minimum of 1 hour to an entire day

How do I pick a service?

For all of our services you will find an in built calendar to allow you to pick the time you want. It is very simple but if you run into difficulties please get in touch

What qualifications do you have?

All our team members are required to pass AFP background checks before working with us as well as sitting and passing the Red Cross Pet First Aid Australia course. I trained under Dan Abdelnoor and graduated from the Dog Trainer Academy whilst also being a Certified Professional Pet Sitter (CPPS) from Pet Sitters International.

Are you insured?

Yes, we are fully insured.

Are your sitters pet first aid trained?

Yes, all pet sitters and dog walkers go through the Red Cross Australia pet first aid course

What age should I start puppy training?

We recommend that your puppy starts training as early as possible. Our program runs from day 1 at home with your puppy up until they are 8 months. We recommend taking your 1:1 session early into their time at home to get you set up, and we have plenty of support in the weeks that follow. For the group puppy school element, your puppy needs to have had their second vaccination — we're able to take puppies from around 11 weeks once this has happened.

What support comes as standard?

You then receive ongoing online, phone and community support including our Complete Puppy Program up until they are 8 months (if you have chosen more support there will also be more 1:1s). If your dog is older than 16 weeks we do offer an adolescent program where we replace puppy school for additional 1:1 sessions whilst still providing the same support as the puppy program

What support do I get for the adult dog training?

All of our at home dog training clients get access to the following:

  • At home dog training consultation (2 - 2.5hours). You can choose between 1 and 2 sessions.
  • Lifetime access to the 5 Golden Rules video tutorials
  • 3 months of phone, email and chat support
  • Access to our clients only community section
  • Access to our online dog training community with courses of behaviours and breed specific issues
  • Owners can also choose to access a video tutorial database covering different behavioural issues
  • During sessions, if required, we will also provide equipment such as front pull harnesses and long lines

What are the different levels of support you offer for puppy school?

We offer 3 levels of support for our puppy program:

  • Silver: Our most popular program, this comes as standard with all programs and includes a one to one home sessions and support
  • Gold: Comes with everything in Silver plus 2 additional home training sessions to support with any other behavioural issues you are facing
  • Platinum: Only 5 clients accepted at any time. This is our most extensive program and is built for owners looking to take full control of their puppy's development. We provide additional one to one sessions, dedicated phone support and lifetime access to our programs.
8 Weeks+

Puppy Program and School

16 Weeks +

Adolescent Puppy Training

Adult Dog Training

Person walking a dog on a sidewalk with palm trees and cars in the background

Solo Dog Walking

Dog & Cat Sitting