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Frequently Asked Questions

Common questions we get about our services

Common Questions

I adopted a slightly older rescue, can you help?

If you have a rescue and are looking for support, we can absolutely help. Rescue dogs are usually too old for the puppy school but you can join the adolescent program (4 months+) to help get support on how to manage common behavioural issues.

Can you guarantee results?

No honest trainer can guarantee a specific outcome. Most of the work happens in your home between sessions, and your dog is not a machine. Anyone promising you a fixed result is selling you something.

What we do commit to is this. You get a plan built around your dog rather than a script, and a written follow up after every session so you are never left guessing what to do next. You get direct access to us for the length of your support period, and Ask Luke any hour of the day. You keep community access for life.

If you are doing the work and you are not getting anywhere, tell us. We will look at what is actually happening in the house and change the plan. That is included, and it is the part most owners find they needed.

How is your method different to other trainers?

You've tried everything with your dog. The endless treats, brain games and a range of random YouTube videos with trainers saying they have some magic bullet but nothing sticks. You're not doing it wrong, you are just trying to fix the wrong thing. Your dog isn't broken.

Whether you've got a barking dog or a dog who pulls on the leash or a dog who jumps up or is becoming a little bit aggressive, the chances are they are getting far too excited, reactive and far too emotional at that point in time. The real trick I found is to get those dogs to turn to you, to listen to you when it really matters. Because if you get that bit in place and they're not all scattered-brain and over excited and over emotional you're halfway there. If they're calm and they turn and look to you, then you have the opportunity to show them how you want them to behave.

So in a nutshell, before you start to train the dog you need to know how to win their mind. The problem is that most trainers jump straight into commands and training your dog when they are overstimulated. The problem isn't that your dog doesn't know what to do, it's that they are choosing not to listen.

Think of it like having a terrible fear of flying and being dragged towards a plane. Someone telling you how safe planes are isn't going to make you calm down.

At The Toe Beans Co, we don't start by training your dog. We start by understanding the why, through the dog's eyes. Once your dog actually chooses to come alongside you, everything else becomes easy.

We come to your home in Sydney. Sessions run sixty to ninety minutes, in your space, with your specific issues. On the 32 weeks and over program the first session runs two hours. No generic advice. We look at the cause, we show you exactly how to change it, and you leave with a plan you can start that same day.

This is completely force-free. No shouting, no pain, no fear, no force. We work with your dog's natural instincts, not against them.

What is the best dog training method for me?

There are four major schools of dog training and you will suit one better than the rest. We have a short course and a selection tool that walks you through them.

  • Pragmatic Positive Trainers
  • Relational Leadership, which is what we use
  • Scientific Conditioners
  • Empathetic Trainers

All four have produced trainers who have helped hundreds of thousands of people. If you join our community and then decide a different method suits you better, that is a good outcome.

What is included in the puppy program? (Short Version)

Puppy school includes:

  • Four weeks of group puppy school, one hour a week, in classes capped at ten puppies and matched by size
  • The online course, included from Silver up, running week by week from eight weeks to twenty four weeks, plus a standing library you can open the day a problem shows up
  • Lifetime access to our community, with Ask Luke on hand round the clock
  • Breed specific guides
  • Lifetime access to the 5 Golden Rules program
  • Pictures and goodies from training

What changes between the levels is the one to one time in your own home, whether you have the online course, and how long your access and direct support run for. In home sessions are sixty to ninety minutes.

  • Bronze is puppy school on its own, with lifetime community access and Ask Luke behind you
  • Silver adds a setup session at your house before school starts, six months of course access, plus direct message support
  • Gold includes three sessions, a full year of access, and phone support as well as messaging
  • Platinum includes ten sessions, lifetime access, training equipment and the video library, and is capped at five clients at a time

What is the right breed for me?

That really depends on your lifestyle and financial situation. There is no one size fits all. You can use our lifestyle calculator to learn more.

How can I join the community?

You can join our community by following this link

  • Step 1: Create Your Account
  • Step 2: Open up our community and head to "Classroom" and then follow the intro course

Is barking fixable?

Yes and no. Certain breeds are more inclined to bark (such as the Dachshund). These dogs are inclined to bark more easily and changing these behaviours is incredibly challenging. For other breeds this is possible with consistency and effort.

I don't have a dog yet. Can I join?

Absolutely, 100%. Choosing the right dog and getting prepared is one of the most under valued time periods in dog ownership. Prepared owners set themselves up for success.

We have plenty of breed guides, lifestyle quizzes and financial readiness assessments. You can also hear from real owners about what ownership is really like (it isn't just cute cuddles and perfect recall lol)

Do you offer puppy walks?

Yes, we offer puppy walks to help young puppies socialise with their surroundings. There are strict requirements on vaccines for these services.