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Frequently Asked Questions

Common questions we get about our services

Common Questions

Can you help with reactivity from seeing the same dogs?

Yes. Repeated encounters require different management than random meetings. We teach calm greetings and impulse control specific to familiar dogs.

Is the in-home visit included?

es, always. We come to your home before the group sessions begin and set up the foundations of routine and environment that make the puppy school itself significantly more effective.

Is separation anxiety curable?

Of all the issues we cover this is by far the most common in Sydney. Unfortunately, there is no one fix for this and usually it takes a combination of elements to get results. There is no guarantee of fixing separation anxiety

Can dog-human aggression be solved?

Similiar to the above but there are many more moving parts. Different methods approach this differently but this can be solved. This can be exacerbated with new borns, if that is the situation you are in

How many dogs are in puppy school?

We aim for between 6 and 10 dogs in puppy school to balance quality and socialisation.

How long is the puppy program?

The program covers your puppy's first 6 months, from before arrival through to 6-8 months old. The 4-week in-person Puppy School runs when your puppy is 12-16 weeks old, with 6 months of dedicated support throughout.

What is included in the puppy program (long version)

Our puppy program includes the following:

  • Initial Home Puppy Consult: We come and meet you and your puppy in your own home. We can help with how to set up your puppy area's and with issues such as toileting and teething.
  • Access a 4 Week Puppy School (puppy age 12 - 16 weeks): Our 4 week puppy school covers socialisation, behaviourism, command training and owner education. 4 x 50 minute puppy classes between 12 and 16 weeks covering everything that you need to know
  • Choose Your Support Level: Choose between our different levels of support to access more 1:1 training, individual phone support and lifetime access. Choose between Silver, Gold and Platinum. Common issues we support on are recall, calm walking, toilet training, separation anxiety, barking and how to teach your children good habits around your dog
  • Access Our Complete Puppy Program: Our full program contains 28 modules to give you the confidence that you can solve any problem with your puppy. From toileting issues, to breed specific challenges and week by week routines
  • Access Our Behavioural And Breed Specific Courses: We identify the most common issues with breeds and how to solve them as well as 20+ other behavioural issues
  • Your Puppy Team Cohort: Everyone who joins the program, joins in one of our cohorts. You can ask people how they solved problems or just vent that yor puppy won't stop crying at night.
  • Lifetime Calming Code Access (Though Online Dog Trainer): Receive lifetime access to the Dog Calming Code as soon as you sign up for the course
  • Phone, Chat and Group Chat Support Through The Community: All our programs comes with ongoing support through our online community. You can also get one-to-one phone and text support on some of our advanced programs
  • Additional Support: Workshops: We offer additional support through access to our Video Tutorial Platform which includes 4 Puppy Specific Courses and tutorials on solving 10 specific behavioural challenges
  • Additional Video Support: Owners that select our "Platinum" program receive 6 months free access to our video tutorial database with over 300+ videos including 4 Puppy Specific Courses and tutorials on solving 10 specific behavioural challenges
  • During sessions, if required, we will also provide equipment such as front pull harnesses and long lines

How do we match puppies for puppy school?

It is really important that your dog meets lots of other types of dog's when they are you. I do see some specific "cavoodle" schools cropping up but I cannot stress how bad an idea this is. Now, it is important that if you have a large breed (eg Bernese Mountain dog) who starts a course at 13 weeks old and a Pomeranian (who starts the course at 12 weeks old) this can make things unfeasible. We will match dogs based on their relative size and age, but we also want to maintain a good mix of breeds in all of our classes

Can you guarantee results?

No dog trainer or behaviourist can guarantee outcomes in a given timeframe unless they are willing to use unethical methods (eg shock collars etc). As a completely dog training organisation, we would never use these methods.

There are 4 important factors when it comes to training:

  • Your ability to be consistent (the most important)
  • Your personality
  • Your dog's breed
  • Your dog's background

We always tell our clients that if you follow our training, are patient and diligent you should see the 1/1/1 rule. That is gradual improvement in 1 day, 1 week and 1 month.

The methods we used have helped over 100,000 other dog owners to solve their dog's behavioural issues.

Does your training use pain, fear, force or aggression?

ABSOLUTELY NOT. If you want a method like that I suggest you call the 1980's, go back there and never get a dog. We teach the dog calming code, a method based on positive action that reinforces your role as the leader in your dog's eyes.

8 Weeks+

Puppy Program and School

16 Weeks +

Adolescent Puppy Training

Adult Dog Training

Person walking a dog on a sidewalk with palm trees and cars in the background

Solo Dog Walking

Dog & Cat Sitting