Frequently Asked Questions

Common questions we get about our puppy program.

More Questions

How much does puppy school cost in Sydney?

It depends far less on the trainer than on what is actually included. A group only class and a full programme are not the same purchase, so compare what is in the box rather than the headline number.

Ours is built around four weeks of group puppy school, one to one sessions in your own home, an online course that runs week by week from week eight to week twenty four, and ongoing support, across four levels.

Current prices for every level are on the puppy school booking page.

What is the difference between puppy school, puppy preschool and puppy kindergarten?

Nothing. They are three names for the same thing. Vets tend to say puppy preschool, some trainers say puppy kindergarten, we say puppy school.

What actually matters is not the name on the door. It is whether the group is small, whether the puppies are matched by size so yours is not learning next to a dog four times its weight, and whether someone is watching the play properly and stepping in before it tips over. A badly run puppy class can set a puppy back further than no class at all.

What age should a puppy start puppy school?

Start as early as you can. We begin working with puppies from eight weeks, at home, on toileting, biting, sleep and settling.

Group puppy school starts once the second vaccination is done, which is usually somewhere in the twelve to fourteen week range and most commonly at twelve weeks. Classes run for four weeks, one session a week, capped at ten puppies and matched by size.

The socialisation window stays open until 24 weeks, which is the same as six months, so you have a real but limited run at it. Most of the problems that show up at six or twelve months are preventable if you start before they start.

Puppy School runs up to 16 weeks. If your puppy is already older than that, the work moves into Puppy Training instead, and it is still well worth doing.

Is my puppy too old for puppy school?

Your puppy needs to have had their second vaccination to join the group class, which usually lands somewhere in the twelve to fourteen week range, and puppy school runs up to sixteen weeks.

The online course and the home sessions work from any age. Past sixteen weeks you move onto Puppy Training, which replaces the group class with an extra session at home.

What is the difference between Bronze, Silver, Gold and Platinum?

There are four levels: Bronze, Silver, Gold and Platinum. Every level includes the same four weeks of group puppy school.

  • Bronze is the group class on its own, with no online course access.
  • Silver adds one session in your own home, six months of course access, direct support and the full programme.
  • Gold has three home sessions, twelve months of course access, and phone as well as message support.
  • Platinum has ten home sessions, lifetime access, the video library, training equipment and priority support. It is limited to five clients at a time.

Most families land on Silver. Current prices for every level are on the puppy school booking page.

What are your puppy school locations?

Group puppy school runs at six venues, and all six take bookings: Dogs in Town at 308 Oxford Street, Paddington; Dogs in Town at 44 Epsom Road, Zetland; Dogs in Town at 500 Glenmore Road, Edgecliff; Dogs in Town at 266 Mitchell Road, Alexandria; Dogs in Town at 55 Addison Road, Marrickville; and DoggieLove at 71 Military Road, Neutral Bay.

Anyone in Sydney can attend any of them. Start dates vary by venue, so check the booking page for what is running next or ask us and we will tell you.

Your one to one sessions happen at your own address wherever you are in Sydney, so only the group class brings you to a venue.

Which areas of Sydney do you work in?

One to one training happens in your home, anywhere in Sydney within roughly a forty five minute drive of the Harbour Bridge. That covers the:

  • Inner City and City Centre
  • Eastern Suburbs
  • Inner West
  • Lower North Shore
  • Upper North Shore
  • Northern Beaches
  • Hills District
  • Western Sydney
  • South Sydney and St George

Group puppy school runs at six fixed venues within about eight kilometres of the Harbour Bridge: Paddington, Edgecliff, Neutral Bay, Zetland, Alexandria and Marrickville. All six are taking bookings. See the puppy school dates page for current dates.

Do you offer fully private puppy training?

Yes. Every level from Silver upwards includes one to one sessions in your own home, and you can add as many as you need. Silver has one, Gold has three and Platinum has ten. Bronze is the group class on its own, so it is the one level that does not include a home session.

Some owners would rather skip the group class entirely, and there are good reasons for that. We can run a fully one to one programme, but only where you can show us how your puppy is being properly socialised outside our training. Socialisation is not an optional extra at that age, and a private programme that quietly drops it does more harm than good.

For dogs past sixteen weeks the question does not arise. There is no group class on Puppy Training or Dog Behaviour Training, so those programmes are one to one at your address by default.

Does your training use pain, fear, force or aggression?

Absolutely not. If you want a method like that I suggest you call the 1980s, go back there and never get a dog.

We teach The 5 Golden Rules, which is built on calm and consistent communication. The aim is a dog who chooses to look to you when something happens, rather than a dog who has been made to. No pain, no fear, no force, ever, and that is not a marketing line. Anything that works through intimidation gets you a quieter dog for a fortnight and a worse problem six months later.

Can you guarantee results?

No honest trainer can guarantee a specific outcome. Most of the work happens in your home between sessions, and your dog is not a machine. Anyone promising you a fixed result is selling you something.

What we do commit to is this. You get a plan built around your dog rather than a script, and a written follow up after every session so you are never left guessing what to do next. You get direct access to us for the length of your support period, and Ask Luke any hour of the day. You keep community access for life.

If you are doing the work and you are not getting anywhere, tell us. We will look at what is actually happening in the house and change the plan. That is included, and it is the part most owners find they needed.